// support_and_maintenance
Build it right. Support it well.
A website keeps working after launch only when someone keeps looking after it. Our care plans handle the updates, security, backups, and small fixes that keep your site fast, safe, and accurate, so you can get back to running your business.
// why_care_after_launch
Launch day is the start, not the finish.
Every site runs on software, plugins, hosting, and outside services that keep changing. Left alone, a site doesn’t stay the same. It quietly gets slower, less secure, and out of date. Here’s why your website needs ongoing support after launch.
Updates
Core, theme, and plugin updates applied on a schedule and checked afterward, so they fix problems instead of causing them.
Security
Malware scans, login protection, and SSL checks, plus a clear plan for what happens if something gets through.
Backups
Scheduled offsite backups that actually get checked, so a bad update or a deleted page is an undo, not an emergency.
Performance
Regular speed checks and cleanup, so pages stay quick as content, images, and plugins pile up.
Skipping this work doesn’t save money for long. Read the hidden cost of an unsupported website.
// whats_in_a_care_plan
What’s covered, and what isn’t.
Clear scope up front, so there are no surprises later. For the longer version, see what should be included in a website care plan.
Included in a care plan
Quoted separately
Not sure whether your site needs care or a fresh start? Read website maintenance vs. website redesign.
// how_requests_work
Ask, and it gets handled.
No ticket portal to learn. Send a request the way you already communicate, and you’ll always know where it stands.
Ask
Email us or use the contact form. Describe what you need or what looks wrong. A screenshot helps.
Confirm
We confirm what your plan covers. Anything outside it gets a quote before any work starts.
Fix
We take a backup first, make the change carefully, and check it before calling it done.
Close
You get a short note on what changed, plus anything we noticed along the way.
// who_its_for
For businesses that would rather not think about plugins.
You just launched a new site
Protect the investment from day one, so the site stays as solid as it was at launch instead of slowly drifting out of date.
Sounds like: “We just paid for this. Let’s keep it that way.”
Your developer moved on
We take over sites built by someone else, review what’s installed, and get updates and backups back on a regular schedule.
Sounds like: “We don’t know who’s maintaining our site.”
You’re busy running the business
You want the site fast, secure, and current without learning WordPress or watching for update notices.
Sounds like: “Just tell us if anything breaks.”
Why this matters: your website is not a one-time project, and “set it and forget it” doesn’t work for business websites.
// faq
Questions we hear a lot.
Do you only support sites you built?
No. We also take over sites built by other developers and agencies. We start with a review of what’s installed and what needs attention, then put the site on a regular maintenance schedule.
What’s the difference between maintenance and a redesign?
Maintenance keeps a solid site secure, current, and accurate. A redesign rebuilds the structure and design when the foundation no longer fits your business. Here’s how to tell which one you need.
What happens if my site goes down or gets hacked?
Monitoring flags the problem, and we restore from the most recent clean backup to get you back online. Then we close the gap that let it happen, so it doesn’t happen again.
Can I still edit my own site?
Yes. It’s your site. Make your own content edits whenever you like. We handle the technical upkeep, and we’re here if an edit goes sideways.
How much does a care plan cost?
It depends on the size of the site and how much ongoing work it needs. Tell us about your site and we’ll recommend a plan with a clear scope and price.
Why not just turn on automatic updates?
Automatic updates help, but they don’t check anything afterward. An update that breaks a form or a checkout can go unnoticed for weeks. A care plan pairs updates with backups, testing, and someone who notices. More on building a site with long-term support in mind.
// further_reading